Science Saves

Shipping Speed: We partner with international suppliers to offer competitive prices, which means shipping times can vary. Products like Rim Seats, Pig Sheets 360, Tees, Tanks, Sweats, etc., typically land at your door within a week or two. However, toys, cages, & the Original Pig Sheets might take a bit longer, depending on demand and where you're located globally. Dive into individual product descriptions for estimated shipping times. Remember, since we work with different manufacturers, your ordered items might make their grand entrance on separate days.

Shipping Costs: Are you on our turf in the US? Shipping's on the house! Elsewhere? We'll determine shipping rates at checkout, but many items often ship free too.

Tracking Your Order: Stay updated by entering your order number and email at our tracking portal: twistedjezebel.com/pages/track-your-order. Here's a heads up: Our international treasures sometimes tango with Customs before racing your way. Even if tracking numbers stay static while awaiting customs clearance, we're keeping a close watch.

Customs: While our range of products, from toys to tees and tanks, generally breeze through Customs without additional fees, Tots can sometimes be subject to Customs charges. These fees differ depending on your country. While we cannot guarantee if or when such fees will be levied, you can refer to your country's customs policies to gauge potential costs. Rest assured, Rim Seats like all of our products, are shipped discreetly. They come in a plain cardboard box, and for Customs purposes, bear the harmonized code 732619. This code indicates the materials (iron & wood) used in their construction. If required by customs, the Tot is identified as a camping seat. In our experience, DHL is the better shipping option for sailing through Customs.

Need more info or have questions? Don't hesitate to touch base: customerservice@twistedjezebel.com. We're committed to ensuring your shopping experience is smooth and enjoyable.