At Twisted Jezebel, we strut our stuff on the high-wire of stellar product quality and kickass customer service. Don't just take our word for it - our 5-Stars TrustPilot Service Reviews sing the same song. Our return policy's designed with you, our wicked cool customer, at the heart - ensuring you're safe, sound, and satisfied. As partners in crime in the same communities, we value trust and we're all about building it up.
1. Got a beef with a product? Holler at us at customerservice@twistedjezebel.com. Spill the beans on what's gone south and toss us a photo. We'll pull up our sleeves and work out a fix that puts the swagger back in your stride. Sometimes, we might suggest you keep, gift, or recycle the product. Our mission to cut waste and give back means returned items get donated. So whether you're playing Santa or we are, we're all doing our bit for our wicked community.
2. Second thoughts about your order? We can hit the brakes if your package doesn't land within the timeframe we've set out for each product. Sometimes, orders might sneak out the door before we can cancel. If that happens, give us a heads-up if you still find the package on your doorstep, and we'll work out the next moves.
3. Unwrapped the wrong surprise? If we goofed up your order - wrong size, wrong color, defective, or not quite what you ordered - just let us know and we'll set things straight.
4. Got the itch for an exchange? While we don't run a traditional exchange counter due to our waste-cutting, give-back ethos, we're hell-bent on making sure you get exactly what you had your heart set on. If something's off, sing out and we'll make it right.
5. Eyebrows raised over our shipping times? We aim to fling your order out the door within 3 to 5 days of you placing it. While most items land quickly, some - especially those handpicked from our top-notch global suppliers - might take a scenic route to your door. For the inside scoop on delivery times, check out the estimated delivery time in each product's description.
At Twisted Jezebel, we're all about safeguarding your goodies. That's why we've locked in InsureShield by default. This service, costing less than a couple of bucks, fast-tracks the claims process if your new toys gets lost, looted, or lashed during delivery.
