Refund policy

At Twisted Jezebel, we pride ourselves on the exceptional quality of our products and our dedication to unparalleled customer service. Check out our Service Reviews on TrustPilot for confirmation. We've designed our return policy with you, our valued customer, in mind - to ensure your protection and satisfaction. As members of the same communities, we understand the importance of trust and commit to cultivating it.

1. Experiencing an issue with a product? Reach out to us at customerservice@twistedjezebel.com. Detail what's gone wrong and send us a photo. We'll work with you to craft a resolution that restores your satisfaction. In some instances, we might suggest you keep, donate, or recycle the product. As part of our commitment to reducing waste and giving back, we donate returns, so whether you donate the item or we do, it contributes to our shared community.

2. Wish to cancel your order? Cancelations are possible if you don't receive your package within the timeframe specified for each individual product. There are instances where orders are dispatched before we can process the cancellation. In such a case, let us know if you still receive the package despite the cancellation, and we'll work out the next steps.

3. Received the wrong item? If there's an issue with your order - whether it's the wrong size, wrong color, defective, or not exactly what you wanted - simply let us know, and we'll rectify the situation.

4. Wondering about exchanges? While we don't offer traditional exchanges because of our reducing waste and giving back policy, we're committed to ensuring you receive the exact product you desired. If for any reason your item isn't what you expected, let us know and we'll work to make it right.

5. What about sex toys? You can return or exchange them within 30 days, as long as they are unused and still in their hermetically sealed packaging.

Return Policy

Should it come to returning an item, our commitment to your satisfaction extends to our return policy. We offer a 30-day window from the date of purchase during which you may request a return.

To qualify for a return, we ask that your item remain in the condition in which you received it - unworn, unused, with tags attached, and in its original packaging. Please keep your receipt or proof of purchase handy as it will be required.

Initiating a return is as simple as contacting us at customerservice@twistedjezebel.com. Do note that all return items should be shipped to: 2000 E 12th Ave, Ste 5794, Tampa Florida 33605.

Once your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package. Please ensure you've contacted us before sending any items back; without prior communication, we may not be able to accept the return.

Feel free to reach out to us at customerservice@twistedjezebel.com with any queries related to returns.

Damages and Issues
Upon receiving your order, we recommend that you inspect it. If you discover any defects, damages, or if the item is not what you ordered, get in touch with us immediately so we can assess the situation and work towards making it right.

Exceptions/Non-Returnable Items
We regret to inform that certain items cannot be returned, including sex toys and fetish equipment, unless they were damaged during transit. If you have doubts or concerns about a specific item's return eligibility, we encourage you to contact us. Returns are not accepted for sale items or gift cards.

Exchanges
Although we do not facilitate traditional exchanges, we want to ensure you get the item you want. The most efficient way to do this is to initiate a return for the item you have and then either we will, or you can place a separate order for the new item once your return is accepted.

European Union 14-Day Cooling Off Period
We acknowledge and respect the regulations of the European Union, offering you the right to cancel or return your order within 14 days for any reason, without justification. The same conditions apply - the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase is also required.

Refunds
Once we receive and inspect your returned item, we'll notify you regarding the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please be patient as banks or credit card companies may take additional time to process and post the refund. If 15 business days have passed since your refund was approved and you still haven't received it, please get in touch with us at customerservice@twistedjezebel.com.