Shipping policy

Twisted Jezebel Shipping Policy

Effective date: March 29, 2023

The Lowdown Before the Official Stuff:

Shipping Speed: We partner with international suppliers to offer competitive prices, which means shipping times can vary. Products like Rim Seats, Pig Sheets 360, Tees, Tanks, Sweats, etc., typically land at your door within a week or two. However, toys, cages, & the Original Pig Sheets might take a bit longer, depending on demand and where you're located globally. Dive into individual product descriptions for estimated shipping times. Remember, since we work with different manufacturers, your ordered items might make their grand entrance on separate days.

Shipping Costs: Are you on our turf in the US? Shipping's on the house! Elsewhere? We'll determine shipping rates at checkout, but many items often ship free too.

Tracking Your Order: Stay updated by entering your order number and email at our tracking portal: twistedjezebel.com/pages/track-your-order. Here's a heads up: Our international treasures sometimes tango with Customs before racing your way. Even if tracking numbers stay static while awaiting customs clearance, we're keeping a close watch.

Customs: While our range of products, from toys to tees and tanks, generally breeze through Customs without additional fees, Tots can sometimes be subject to Customs charges. These fees differ depending on your country. While we cannot guarantee if or when such fees will be levied, you can refer to your country's customs policies to gauge potential costs. Rest assured, Rim Seats like all of our products, are shipped discreetly. They come in a plain cardboard box, and for Customs purposes, bear the harmonized code 732619. This code indicates the materials (iron & wood) used in their construction. If required by customs, the Tot is identified as a camping seat. In our experience, DHL is the better shipping option for sailing through Customs.

The Official Stuff:

Thank you for shopping at Twisted Jezebel. This Shipping Policy outlines the terms and conditions that govern the shipment of our products to you. By placing an order on our website, you agree to be bound by this policy.

Toilet Tots are made in house and usually ship within 3 to 5 days. UPS InsureSheild is enabled by default and cost less than $2 per a Tot. Feel free to reject it, if you prefer to have an adult sign for delivery. Selecting InsureSheild drastically reduces claims processing time; hence, replacement of a lost or damaged Tot. 

For all other items, we work with suppliers around the world to source high quality products. Our suppliers typically ship orders within 1 to 5 days of receiving the order. From that point, it takes 10 to 20 days for items to arrive. As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times. 

Shipping Destinations
We ship our products domestically and internationally to select countries. Please note that shipping costs, delivery times, and available carriers may vary depending on the destination.

Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and destination of the package. The shipping cost for your order will be displayed at checkout. Please note that you may

Shipping Methods
Standard shipping is always free in the lower 48, but we offer various shipping methods through reputable carriers, such as USPS, UPS, FedEx, DHL, etc. The available shipping methods and estimated delivery times will be displayed at checkout.

Order Processing Time
Orders are typically processed within 1-3 business days after receipt of payment. Processing times may be longer during peak seasons, holidays, or promotional periods. We will notify you via email if there are any significant delays in processing your order.

Delivery Time
Delivery times depend on the shipping method chosen at checkout and the destination. They will be displayed at checkout. Please note that these delivery times are estimates and may vary due to factors beyond our control, such as customs processing, carrier delays, or extreme weather conditions.

Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier's website.

Customs, Duties, and Taxes
International customers are responsible for any customs, duties, and taxes that may apply upon the arrival of their orders. These charges are not included in the item price or shipping cost. We recommend that you check your country's import regulations and fees before placing an order.

Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply. If you choose not to have the package reshipped, we will issue a refund for the order, minus the original shipping cost.

Damaged or Missing Items
If you receive a damaged item or your order is incomplete, please contact our customer service team within 2 days of delivery. We will promptly address the issue and, if necessary, send a replacement or issue a refund. Please provide photos of any damaged items and keep all original packaging materials for potential inspection by the carrier.

Cancellations and Changes
If you need to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes or cancel orders once they have been processed for shipment.

Customer Service Contact Information
If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact our customer service team:

Email: customerservice@twistedjezebel.com
Our customer service team is available from Monday to Saturday, 7:00 AM to 5:00 PM EST.

Please note that our Shipping Policy is subject to change without notice. We encourage you to review this policy periodically to stay informed of any updates.

Thank you for choosing Twisted Jezebel. We appreciate your business and look forward to providing you with a seamless and enjoyable shopping experience.